POS machine failure. Common faults and treatment methods of POS machines.
POS machine failure. Common faults and treatment methods of pos machines.
One: host troubleshooting
(1), the display screen is not bright
1. Please check if the power is plugged in and the power switch is turned on.
2. If it is a split machine, place the handle on the base;
3. Please turn off the power switch and unplug the power cord. After 15 seconds, reconnect the power cord and turn on the power switch to restart the POS machine.
(2) The card does not respond
1. Please confirm that the magnetic stripe position of the card and the gesture of swiping the card are correct. Please swipe the card smoothly and evenly;
2. Please restart the machine to check if the machine is dead.
3. Please check if the card track used by the customer is damaged. You can change another card to test it.
4. If all the cards are not brushed, please use a napkin to wrap the card and brush it back and forth several times in the card slot to clean the head.
(3) The keyboard does not respond
1. Please ask if there are individual buttons stuck, it is recommended that you press each button once;
2. Please check if the machine is in the “locked†state. If yes, please unlock it.
3. If the password keyboard is faulty, please turn off the power of the machine, plug in the password keyboard cable, and then turn the machine back on.
(4) Displaying a MAC error
Please do the "sign-off" operation first, and then do the "check-in" operation.
(5) Display PINPAD error
Please turn off the power of the machine, plug in the password keyboard cable, and then turn the machine back on.
(6) Display PINKEY does not match
1. Please turn off the power of the machine, plug in the password keyboard cable, and then turn the machine back on;
2, first do the "sign-off" operation, and then do the "check-in" operation.
Second, print troubleshooting
(1) Processing method of paper jam
Please clean up the debris in the paper slot, re-install the paper, enter the menu, select "Print" - "Reprint Last Trade", and re-print the voucher.
(2) Printing out the voucher is a blank processing method
This type of situation generally occurs on thermal printers because of the reverse of the print paper. Please replace the side of the re-installed paper, enter the menu, select "Print" - "Reprint Last transaction", re-print the voucher.
(3) The transaction is completed but the purchase order is not printed.
Go to the menu and select "Print" - "Reprint Last Trade" to reprint the voucher.
Wireless equipment troubleshooting
Network registration failed
1. Confirm that the machine is fully charged. If the power is insufficient, the signal may be bad.
2, please take the machine to get a good signal to try;
3. If it doesn't work, please turn off the power of the machine first, remove the SIM card and clean it, then put it back again. Be careful not to insert it. If you have tried it and still can't sign it, please call the number of 95156 for POS machine repair.
SIM card installation
The SIM card of the mobile device is installed in the card slot marked with the SIM card position on the back of the machine; the installation method is similar to the installation of the SIM of the mobile phone, and it is necessary to distinguish between the front and the back.
Line troubleshooting
Check communication line
If your POS machine is connected to a telephone line, please confirm whether there is a mobile phone or change the phone number connected to the POS machine, and whether there is an extension and line switching problem;
Please check if the phone connected to the POS has anti-theft, call forwarding function, etc., and some need to cancel, because these functions have an impact on the dialing of the POS machine.
If your POS is connected to a network cable, please confirm if you have changed the IP address of the network.
Check the communication port connection
Please check if the connection line of the POS machine's telephone, network and other communication ports is correct, and the port is not tight.
Test communication line
Connect the phone line to a telephone, dial the phone to test whether it can be dialed normally, and test the call for noise.
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