Customized furniture can only be repaired and not referred to as "overlord clause"

Custom furniture is difficult to return, and the industry reminds consumers to carefully understand the contractual agreement.

This edition of the text, map information Times reporter Yang Jun

Everything is a double-edged sword. When custom-made furniture, such as sliding door wardrobes, which are known for their design and practicality, were born, they were accompanied by the overlord clause of “repair only”. Recently, there have been many cases in which locals have refused due to custom-made furniture goods that have not been returned to the board. Insiders pointed out that in the past two years, the standardization of the production of spare parts for custom furniture enterprises has been greatly improved, affecting the impact of custom furniture return and secondary sales can no longer become a theoretical support. It’s time to improve the terms of the overlord.

event

Quality controversial customization is not returned

Recently, consumers in Beijing, Nanjing, and Guangzhou posted on the Internet a post that bought a custom-made furniture and failed to request a return, which caused widespread concern. The problem of complaints is that the quality of the product is not as good as that of the exhibition hall. The design effect is different from the actual product. After use, the hardware accessories are easily damaged, and the delivery and installation are not timely. In the face of many problems and return and exchange requirements, many custom furniture brands are mostly customized, affecting the second sale on the grounds of rejection, the majority of the measures taken are only package repair or rather compensate for part of the purchase price, and are not willing to return.

Focus 1

Design and installation level is uneven

According to the reporter's understanding, due to the customary furniture first order and re-production, the industry threshold is low, the designer level is limited, product quality and service standards have not been perfected, so consumer disputes caused by custom furniture has become a new hot spot for consumer complaints. According to statistics from a website, 54% of households have already used custom furniture products, and less than 50% of users said they would use custom furniture products.

Insufficient design is a major drawback of custom furniture. For custom furniture, the two most important aspects are design and installation. Nowadays, many brands with custom slogans and slogans are far from the designer's team. Designers of custom furniture are mostly designed according to the needs of the owners, and then simply copy according to the software gallery. Without the creativity and overall grasp of space, the design effect is often unsatisfactory. A consumer Mr. Hu told reporters that he had custom-made furniture, but the effect was not satisfactory. The reason was that the designer assigned to the brand was a young man who was just graduated after 90 years. He ignored the air conditioning socket panel when measuring the bookcase. The position, when measuring the door height, also made a low-level mistake.

Focus 2

Only repair does not retreat into the industry's hidden rules

Custom furniture, usually the consumer first understands the product in the exhibition hall, then the furniture designer understands the consumer's needs, and actually measures and designs it in the consumer's home, and then processes it in the factory. Before the door-to-door installation, the consumer must pay the final payment. Since the custom furniture is customized according to the unique size of each owner's home, the board is selected according to the owner's preference, as well as the location of the opening and the internal structure. Therefore, “tailor-made” has become the biggest temptation for custom furniture to attract consumers, and it has become a legal cloak for some companies to “repair only”. It is understood that once the custom furniture has been paid a deposit order, if there are problems such as poor quality or poor performance, it can only be repaired and cannot be returned.

“Customized furniture once it is returned is tantamount to scrap.” A person in charge of a custom furniture company told reporters that because the size, sheet, internal structure and opening position of the custom furniture are tailored to the specific needs of consumers. , targeted, can not be re-sold, so most manufacturers are reluctant to return for custom furniture.

Business response

Can be returned but repaired

For the issue of return and exchange, the person in charge of the wardrobe of Sophia said that, in general, the guide will communicate several times before the owner signs the order, and then pay the bill after the board and design effects are approved. If the consumer believes that the hazardous materials of the custom furniture exceed the standard, as long as the test report made by the nationally recognized testing organization is issued, it can still be returned.

Li Jiacong, general manager of Shangpin Home, said that the “Looking at the effect of buying furniture” launched in 2009 effectively circumvented this problem. The owner can use his mobile phone or IPAD to see his own 3D renderings and the omnidirectional scene after the installation of the furniture. The possibility of an excessive difference between before and after design. Since last year, Shangpin's home delivery has been implemented with the measures of repairing and re-exporting. The repaired products are repaired first. If the repairs are not good, they can be exchanged. If you are not satisfied, you can get a refund.

Industry voice

Only repairs should not be properly improved

Some insiders pointed out that the custom furniture industry has just emerged, and the non-standardization and uniqueness can be the reason for its “repair only”, but in the past two years, this statement has gradually stood still. Because with the customization of many custom furniture companies, the standardization of production levels has been greatly improved. The main components such as drawers, laminates and cabinet panels have been set up in several uniform sizes. Customization is only a certain framework. The modular building installation. Therefore, as long as the drilling installation phase has not yet entered, if the consumer requests a return after placing an order, the cost damage to the merchant is also much smaller than before. Therefore, it is time to make improvements to the terms of custom furniture that can only be repaired.

lawyer

Try to agree on the contract

Wang Zhizhu, a lawyer of Guangdong Minsheng Kangtian Law Firm, told the reporter that according to Article 148 of the Law on Sale and Purchase, “If the quality of the subject matter does not meet the quality requirements and the contract cannot be achieved, the buyer may refuse to accept the subject matter or If the buyer refuses to accept the subject matter or cancel the contract, the risk of damage and loss of the subject matter shall be borne by the seller. “In short, it is not that the quality of the furniture may be returned, only the purpose of the contract cannot be achieved. The situation can be returned. It is reasonable that the custom furniture can not be sold for the second time.

Therefore, before the introduction of the new regulations, consumers should try to choose the custom furniture of the big brand in the regular home store, pay attention to clearly indicate the color, size, plate, hardware, delivery date, etc. of the furniture in the contract, in case of goods If you are not on the board, you can hold a contract to discuss the problem and avoid the problem of irreparability caused by verbal agreement.

Industry Association

Consumers must see the contractual agreement

For the purchase of custom furniture, Zhang Chengzhi, secretary general of the Guangdong Furniture Association, reminded consumers that there is no national standard in the custom furniture industry. In terms of materials, environmental protection and price, the agreement between manufacturers and consumers is still the mainstay. In this process, if the two parties do not make a detailed agreement on the size, price, material and other contents of the furniture in advance, then in the event of a dispute, the consumer's rights and interests are often not guaranteed. Therefore, consumers should not blindly purchase custom furniture, ask carefully and check the contractual agreement to avoid unnecessary disputes with the manufacturer.

At present, there is no relevant standard in the custom furniture industry. In terms of materials, environmental protection, and price, it is still based on the agreement between manufacturers and consumers. Therefore, when customizing furniture, consumers should have a detailed understanding of the custom furniture enterprises in advance. The contents, colors, and dimensions of the customized furniture should be clearly marked on the contract contents and drawings, and the use of various materials is confirmed. And keep a final payment to ensure that there is no problem at the time of inspection, sign the contract and then pay.

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