Solid wood furniture is cracking, consumers are very upset

In November last year, Aunt Zhao bought a solid wood plan in a furniture city on the Northern Song Dynasty Road. However, she did not expect a crack in the desktop in March this year. She repeatedly proposed replacement or return to the merchant, but it was rejected by the merchant, which made Aunt Zhao feel Very heartfelt. A few days ago, she reflected this to the "Daily Gang" and hoped that the reporter could help her coordinate.

Reporter coordination

Merchants send people to repair furniture

Aunt Zhao said that on November 28 last year, she saw a cypress plan in a certain furniture city. Because of the fear that the solid wood is easily deformed or cracked, Zhao Aunt deliberately told her salesperson about her concerns. After getting the promise of the salesperson "If you crack, deformation, and take it at any time," Zhao Aunt bought it with confidence. I don't think so. In March of this year, there was a crack in the desktop of the cypress program. So, Aunt Zhao found the salesperson to request a return, but the salesperson did not admit that she had said that. In this way, everyone can not convince anyone. Therefore, Aunt Zhao asked the reporter to help coordinate.

Subsequently, the reporter communicated with the Song Manager of the furniture city. Manager Song said that due to the dry climate in the north, solid wood furniture is prone to deformation or cracking in the north, which is normal, and the salesperson is also very clear about this, the salesperson is unlikely to have This promised. Under the coordination of the reporter, Song said that he would arrange the maintenance master to go to Zhao’s home for repair as soon as possible.

Consumer Association reminder

Commitment is best written inscribed

Regarding the problems encountered by Zhao Aunt, the reporter consulted with Lian Wei, deputy director of the Complaints and Legal Affairs Department of the Hebei Provincial Consumers Association. Lian Wei said that the problems encountered by Zhao Aunt were more common. He reminded consumers to buy furniture first. (Commodity), the consumer must hand over the money to the cash register set up in the furniture city, not to the product sales staff, but also to allow the cashier to issue a formal sales invoice, so that if there is a problem in the future, consumption You can go to the furniture city to negotiate first. Second, when the salesperson makes some kind of promise to the consumer, the consumer must let the salesperson mark the details of the corresponding commitment on the official invoice, and let the furniture operator and seller stamp the signature, and separate It is not appropriate for the seller to stamp the seal. It is best to provide evidence for future consumer rights protection. Third, after the invoice is opened, consumers should carefully check the origin and purchase time of the mark. Fourth, before consumers buy furniture, especially solid wood furniture, it is best to first understand what furniture is suitable for use in the north. Do not pay the deposit easily. If the deposit is paid, it should not exceed 20% of the total price of the furniture. Finally, Lianzhen reminds consumers that once a product has quality problems, it is necessary to promptly seek local consumer associations or industry and commerce administration departments to conduct complaints and defend their rights.

A few days ago, Zhao’s daughter reported to the reporter that the repairing master had already gone to the door to repair the plan for her mother, and explained some precautions in use to the elderly. Her mother expressed satisfaction with the results of the repair, thanks to "every day to help."

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