Wardrobe companies must pay attention to the development of after-sales problems
With people's resistance to the same sense, more and more people have to customize the route for their home decoration, customized wardrobe has become the trend of the times, but the custom wardrobe from the measurement to the production cost are relatively high, and after-sales Cost has become a problem for wardrobe companies. To develop a wardrobe business, it is necessary to pay close attention to the after-sales.
At present, the process of customizing the wardrobe can be attributed to "the size of the door + wardrobe design + distribution installation + after-sales start". It is understood that the first is the wardrobe custom enterprise to send people to the door to measure the size of the house, then the designer out of the first draft design, communicate with the customer, modify, and then make a second measurement, the design is more precise, then determine the program, and finally production Completed, the logistics department distribution installation master installed on site. The omissions in all the links will be revealed in the after-sales process - the most troublesome problem arises. Once there is an after-sales problem, the expenses will rise suddenly and even lead to a loss.
How to solve the after-sales and let consumers get a good consumer experience, this problem is the most obvious gap between the latecomers and the home-customized pioneers such as “Shangpin Home Match†and “European Schoolâ€. Moreover, bringing such a distance closer seems to be an "impossible task." The "Shangpin home delivery" obviously went further. He used the technological advantages of his software development to connect the production, sale and after-sales links into a positive and benign "closed conduction ring", and the after-sales problem was solved.
To this end, in the transformation of custom enterprises or the addition of customized projects, it is necessary to enhance the professional team (including production, design, measurement, consulting, etc.) and strengthen the professional team awareness. The team's experience and combat effectiveness determine the development of a custom enterprise.
Because of this, ordinary finished products companies hope to cooperate with mature custom enterprises to complete the construction of customized projects and even profit, but such hopes will undoubtedly be a fish, because custom companies are very reluctant to lend the power of customized specialized teams to others. ——If you don’t have the corresponding custom production awareness and team in the ordinary finished product, then my cooperation with you will only be troublesome.
Customized wardrobes will be a trend in the wardrobe market in the future. However, the satisfaction of the wardrobe enterprises for the various requirements of consumers requires a well-created team to reduce the problem of rework of custom wardrobes, thus saving costs and after-sales. A good solution to the problem will also win the reputation of the wardrobe business.
NINGBO MACEY EDUCATION PRODUCT CO.,LTD , https://www.maceycreative.com