I wanted to buy a "Hong Kong hippocampus" mattress but bought a "Hai Ma Huangzi" brand.
On May 1st Labor Day this year, Ms. Sun, a citizen of Nanchang, bought a few sets of furniture for 8,000 yuan at the Hong Kong Haima Furniture counter at Guanghui Home City, Pearl River Road, Honggutan. Afterwards, Ms. Sun found that the “Hai Ma Huangzi†trademark displayed on some furniture was not the same as the “Hong Kong Hippocampus†trademark she had inquired online. Ms. Sun’s first reaction was to buy the wrong goods and wanted to return it, but it was rejected by the merchant.
Consumer: buy the wrong brand and want to return the rejected
On the 9th, Ms. Sun told reporters that a week ago, she bought two beds, two mattresses and three bedside tables at the counter named “Hong Kong Hippocampus Furniture†on the second floor of Guanghui Home City, according to the current activity price. After negotiation, the two parties finally sold 8,000 yuan. Ms. Sun paid the full amount on the spot and agreed to pick up the goods in mid-May.
Ms. Sun told the reporter that at the beginning she bought it for the "Hong Kong Seahorse" brand. When she found the name of the bed in the counter and the mattress on the mattress was "Hai Ma Huangzi", she consulted the store salesman. "The salesperson's answer is, 'Like a mother has a lot of children, each child can't call the same name', which makes me think that the two are related."
However, on the night of the payment, Ms. Sun found on the Internet that the “Hai Ma Huang Zi†furniture trademark she purchased was not the same as the “Hong Kong Hippocampus†trademark she wanted to buy. In this regard, Ms. Sun proposed to return, but was rejected by the merchant.
Merchant: Advance is a different brand
On the morning of the 9th, the reporter followed Ms. Sun to the counter of “Hai Hai Furniture in Hong Kongâ€. The person in charge of the counter told the reporter that they had never told the customer the metaphor of “mother and childâ€, and there was no misleading consumer shopping.
“There are a lot of 'Hong Kong hippocampus'. When we introduced our customers, we said that we are selling the 'Hong Kong Seahorse' in Heshan City, Guangdong Province. The posters in this store and the business cards given to her are marked.†The counter official said, Ms. Sun. Before signing the order, I have seen the products in the counter many times, and I have repeatedly experienced the furniture in the store. They think that Ms. Sun is a decision that has been made after comprehensive consideration, and has nothing to do with the sales of the merchants.
Progress: Merchant agrees to return part of the purchase price
Previously, Ms. Sun had asked the merchant to return all the money and was rejected. In this regard, the person in charge of the counter told the reporter, "There is a set of 1.2 meters wide custom bed (set) has been placed, the money has been issued to the manufacturer, we can not return. Since customers do not recognize our brand, we also I don't want to sell the furniture to her, so we will hand over the bed to the manufacturer. After the manufacturer sells the bed, we will return the manufacturer's sales price to her." The counter official said. In this regard, Ms. Sun said that she could not accept it.
After some coordination by the reporter, in the end, the person in charge of the counter agreed that Ms. Sun bought the bed at the original price of 3,680 yuan, and at the same time took part of the tax points that the counters handed over to the mall during the event. The remaining purchases, the merchant promised to return all to Ms. Sun. . In this regard, Ms. Sun expressed satisfaction.
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