The Trade and Industry Bureau reminds the public to understand that home improvement purchases are well understood.
The news is now a good time for home improvement. As the home decoration heats up, the disputes over home decoration consumption are also gradually rising. Unscrupulous merchants are guilty of unilateral breach of contract, cut corners, offsetting, and arbitrarily arbitrarily... like a "can", which makes consumers worry.
A few days ago, the law enforcement officers of the Municipal Bureau of Industry and Commerce Zhifu Branch listed typical cases of home improvement procurement complaints, reminding the public to understand the consumption.
Cut corners
[Case 1]: Mr. Sun spent 3,700 yuan to buy back 5 wooden doors with outer iron sheets. Three loose sheets should be installed, and 4 screws should be installed on one side of each leaf. After the store sent someone to install it, Mr. Sun unexpectedly discovered that there was only one screw on each side of the leaflet. Every door weighs a hundred pounds. If you fall down and squat, it is not a joke. Mr. Sun immediately contacted the store and asked for rework. The waiter was delayed and even swearing. After the mediation of industrial and commercial law enforcement personnel, the stone in Mr. Sun’s heart fell to the ground.
In addition to cutting corners and harming consumers, stealing the column is also a common trick for unscrupulous merchants. The surface of the toilet that Mr. Lin bought for 850 yuan was scratched and the trademark of the sticker was worn and faded. Mr. Lin has repeatedly requested a replacement, but the store said that there is no goods to exchange. When the industrial and commercial law enforcement officers investigated and obtained the evidence, the store owner admitted that the toilet was sold as a sample. I heard that it was denied when returning the goods, and Mr. Lin shouted. Mr. Lin sued the court in an angry manner, saying that he could not discuss it.
[Consumer Rights Protection Law]: Operators should guarantee the goods or services they provide to protect personal and property safety.
OEM fraud
[Case 2]: Li is a distributor of a brand of radiators in Beijing. Mr. Sun, the citizen of the public, bought the 6 sets of the brand's radiators. Li was out of stock for a while, and used the ordinary radiator to "brand" to pretend to attempt to get away with it. Mr. Sun found that the shape of the radiator is different from the authentic product. After logging in to the manufacturer's website and inquiring about the telephone, he realized that the factory did not produce this type of ordinary radiator at all, and he bought 3110 yuan to buy the "branded" goods. Mr. Sun complained to the industrial and commercial department. After mediation by law enforcement officers, Li gave a full refund to Mr. Sun and paid 2,000 yuan, and was punished accordingly.
According to the introduction of industrial and commercial law enforcement personnel, the current home decoration popular solid wood doors, unscrupulous commercial MDF outside a layer of veneer, the surface of the solid wood "composite door" posing as a solid wood door, often can unconsciously let consumers more out 500 to 1,000 yuan of "hard-earned money." The consumer Mr. Zhou Lao paid a deposit of 5,000 yuan to purchase 5 Hongsong original wooden doors, and was actually sent by the store with veneered wooden doors. After the mediation of the law enforcement officers of the Trade and Industry Bureau failed, the case was returned to the court store and the deposit was refunded in full.
[Consumer Protection Law]: The seller shall provide the buyer with real information about the goods or services, indicating the real name and mark of the goods supplied.
Reward
[Case 3]: Ms. Zhang spent 3,520 yuan to buy 40 boxes of yellow ceramic tiles, which turned out to be gray when I opened the box. Ms. Zhang wants to return, but the store said that she can only change, and asked her to hire a car to send the tiles back to the warehouse. After mediation by industry and commerce law enforcement personnel, the store finally agreed to return and refund. When Ms. Zhang went to the store to make a return procedure, she was harassed by the store and paid a handful of handling fees.
After listening to the store’s promise of “guaranteeing 50 years is not badâ€, the public Mr. Jia spent 2,500 yuan to buy back two sets of kitchen cabinets. Who knows that it has been used for less than half a year, there are several cracks on the countertop, and the store only sends The maintenance personnel used the crack on the adhesive and refused to replace the countertop or return it. After mediation by industry and commerce law enforcement personnel, the store repeatedly delayed the replacement of a new countertop for Mr. Jia.
The complaint file data of Zhifu Industrial and Commercial Bureau indicates that complaints about art glass, flooring, wooden doors and kitchen cabinets accounted for 12% of the total investigation, and the average involved in the case was tens of thousands of yuan.
[Consumer Protection Law]: The buyer has the right to choose goods or services independently. Independently decide whether to buy or not to buy any kind of goods, have the right to compare, identify and select; the seller shall be jointly and severally liable for the goods sold or the services provided.
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